SUNYConnect-specific NetLibrary resource (360Core/360Link) established

Based on a request from a SUNYConnect library, a consortium-specific listing of NetLibrary titles has been established as part of the 360 Link knowledgebase.

Use the new entry - Netlibrary SUNYConnect “database” available via the Serials Solutions Client Center (Data Management) to define a set of link targets that are specific to the NetLibrary materials available to SUNYConnect libraries and their patrons.

Subsequent update (apologies for extra messages) -

Dear Serials Solutions Customer,

I apologize for the inconvenience this maintenance window has caused. Our original schedule was in direct conflict with our clients in Asia Pacific and in the Southern Hemisphere, where they are finishing up their school years. In an attempt to accommodate this our subsequent schedule had notable impact on North American customers. In light of this, we have forced our provider to open a new window to better minimize the effect on all our global customers.

The new window is scheduled to upgrade our systems on Saturday, October 24, from 12:01 am PDT (Saturday, October 24, from 0701 GMT). As a result of this upgrade, all services (Serials Solutions 360 services, Client Center, Ulrich’s, and Summon) may become unavailable. Our work will be completed in 2 hours. After the work is performed IP addresses are spawned across the world by network providers and services will return as networks are updated. Since network providers vary in their responsiveness we wanted to alert you to a worst case outage of 4 additional hours for a total of 6 hours. I believe your window of downtime will be much less, probably 2 to 3 hours total.

I appreciate your patience and understanding.

Robert

Robert Mercer
General Manager
SerialsSolutions

Update -

Please note that our system downtime, referenced in the email below, has now changed to Saturday, October 24, from 9:00 am - 3:00 pm PDT (Saturday, October 24, from 1600 - 2200 GMT).

As a result of this upgrade, all services (Serials Solutions 360 services, Client Center, Ulrich’s, and Summon) may be unavailable for this period of time. Subscribe to the Support Center’s Product-Release & Service Announcement answer to stay updated on scheduled maintenance and system downtimes.

Thank you for being a valued subscriber of Serials Solutions services.

Michael

Michael Platt
Director, Library Client Services & Quality Assurance
SerialsSolutions

We would like you, as a valued user of a Serials Solutions service, to be aware of an upcoming system downtime that will occur later next week.

• Upcoming system downtime: We are scheduled to upgrade our systems on Friday, October 23, from 6:00 pm – 12:00 am PDT (Saturday, October 24, from 0100 – 0700 GMT). As a result of this upgrade, all services (Serials Solutions 360 services, Client Center, Ulrich’s, and Summon) may be unavailable for this period of time.Please subscribe to the Support Center’s

  Product-Release & Service Announcement answer to stay updated on scheduled maintenance and system downtimes.

Thank you for being a valued subscriber of Serials Solutions e-resource access and management services.

Regards,

Michael

Michael Platt
Director, Library Client Services & Quality Assurance
SerialsSolutions

Hello.

The “SUNY Science Direct Titles” portion of the Serials Solutions knowledgebase has been updated with 3rd quarter 2009 Elsevier title changes (adds, deletes, etc.)

2156 ScienceDirect titles are tracked (this includes titles with open and closed holdings).  The goal is to provide the most accurate record of ScienceDirect titles accessible to SUNYConnect participants.

John

John Schumacher
Office of Library and Information Services
SUNY System Administration
SUNY Plaza
Albany, NY 12246
518-443-5577
john.schumacher@suny.edu

From Serials Solutions -

We would like to remind you that we are scheduled to upgrade our storage infrastructure to provide us additional system scalability and improve upon our system redundancies. As a result of this upgrade, the Serials Solutions Client Center, Ulrichs and all 360 services may be unavailable for as long as six hours on Friday, July 31, from 6:00 pm – 12:00 am PDT (Saturday, August 1, from 0100 – 0700 am GMT).

Please note that you can subscribe to Support Center Answer 422 to stay updated on scheduled maintenance and system downtimes.

Thank you for being a valued subscriber of Serials Solutions e-resource access and management services.

Regards,

Michael

Michael G. Platt
Director, Library Client Services & Quality Assurance
SerialsSolutions

The SUNYConnect-specific title listing/available dates, “SUNY Science Direct Titles” via 360Link has been updated.  That portion of the knowledgebase now tracks 2133 titles, is the best representation of our ScienceDirect access and includes available information from Elsevier as to new, ceased, changed titles.

John Schumacher
Office of Library and Information Services
SUNY System Administration
SUNY Plaza
Albany, NY 12246
518-443-5577
john.schumacher@suny.edu

Online Community Created for Serials Solutions Clients

Josh Hadro — Library Journal, 12/2/2008

• Place for customers to collaborate and share best practices
• Better model than piecemeal posts on mailing list?
• Not a replacement for official customer support

Serials Solutions, the e-resource access and management provider, has recently launched the Serials Solutions Online Community, designed as a place for customers to “collaborate on projects, share best practices, exchange thoughts, and suggest innovative development ideas.”

more…

The title list (with holdings) for SUNYConnect’s ScienceDirect has been updated with Serials Solutions.  The update is using information from Elsevier as of June 20, 2008 and includes 2094 titles.

“SUNY Science Direct Titles” can be used by SUNYConnect libraries to optimize linking via the 360Link system.

The SUNY Science Direct Titles collection in 360 Link has been updated.

The update includes

- latest data (as of January 31, 2008) from Elsevier;
- corrections (to Elsevier’s data) previously identified;
- new titles added to the Freedom Plan

If you had previously enabled this collection, no further intervention on your part should be needed. For those who have not enabled this collection in 360 Link, please consider it. The list strives to be the most accurate description/links to the SUNYConnect ScienceDirect resource. It currently includes holdings and enables linking to 2048 titles.

[November 6, 2007 note: Serials Solutions indicates that this problem has been resolved.]

Over the past 24 hours Serials Solutions has been experiencing delays with inbound and outbound email, which includes support emails sent to clients@serialssolutions.com. These delays are being caused by an upgrade to our anti-spam software and we are working diligently with our vendor to resolve this problem.

This problem is exclusive to our email system and does not affect your services hosted by Serials Solutions and does not affect your ability to use the Client Center.

If you have sent emails to clients@serialssolutions.com within the last 24 hours, please note that we will receive them after a delay. You may also receive a notice stating that the message was undeliverable, but we have been informed that all messages will be delivered after our email problem is resolved.

We encourage you to submit all of your support inquiries through the Support Center instead of emailing clients@serialssolutions.com. Any questions or issues reported via the Support Center ensures that your inquiries get logged into our support tracking system upon entry and will be handled in the most expeditious manner. We highly recommend that our users use this system as opposed to sending emails to clients@serialssolutions.com.

If you have not used the Support Center before today, please log into the Client Center and click on the Support Center link in the upper right-hand corner. A new window will open and you will be prompted to login again using your Client Center username and password. Please note the Support Center login is case-sensitive. If your username and password are not allowing you to login, use the “Email Me My Password” feature on the login page with the exact email address used to log into the Client Center. The system will email your access information.

If you require assistance to access the Support Center or you need to contact us for an emergency situation regarding your Serials Solutions service, please contact us at (866)SERIALS ext. 4.

Regards,
Michael Platt
Director, Library Client Services

The SSZ - SUNY Science Direct Titles collection in 360 Link has been updated.

The update includes
- latest data (as of October 17, 2007) from Elsevier;
- corrections (to Elsevier’s data) previously identified;
- new titles added to the Freedom Plan

If you had previously enabled this collection, no further intervention on your part should be needed.

Comments or questions?