Archive for the ‘EBSCO’ Category

EBSCO working on connection problems (11/6/09)

Friday, November 6th, 2009

EBSCOhost Intermittent Access


We have received reports of intermittent access issues from some of our customers, and are currently focusing our efforts on an immediate resolution.

If you are affected by this, please log out and log in again.  We will resolve this issue as soon as possible and apologize for any inconvenience it has caused.

http://support.epnet.com/support_news/detail.php?id=534&t=h

Allow new EBSCO IPs via firewall, etc. (9/30/09)

Friday, August 21st, 2009

Recently communication department sent an email with details of EBSCO’s IP expansion.  I wanted to follow up to make sure you received the communication and understand what it may mean for your organization.  Here is a link to our Top Story regarding IP Expansion:

http://support.ebsco.com/support_news/detail.php?id=513&t=h

Please note that not every institution uses security controls (i.e. firewalls, proxies, filtering software, etc), which may require these changes.  If your institution uses these types of security controls for outbound access, please have your IT department review the details of this FAQ (http://support.ebsco.com/knowledge_base/detail.php?id=966) noting our new IP ranges, and make the necessary updates.

These are the new IP’s we are adding to our service effective September 30, 2009:

140.234.252.*
140.234.253.*
140.234.254.*
140.234.255.*

If you are a member of a consortium, we encourage you to share this information with your colleagues to ensure their uninterrupted access during this transition.

[J.Atwater - EBSCO]

http://www.sunyconnect.suny.edu/refrestechsup.htm#ebsco

EBSCOhost Integrated Search available to SUNYConnect

Thursday, July 30th, 2009

Message

Hello.

The announcement (below) has gone out to the vendor’s list of SUNY library campus contacts.  EBSCO is providing this federated search tool to SUNYConnect at no additional charge for simultaneous searching of any EBSCO database, SUNYConnect resources as well as the SUNY union catalog.

(Your library can include other non-EBSCO databases and your local Aleph catalog for a fee.)

Couple of issues/upcoming changes to this system:

Message

1 - OLIS has asked the vendor to remove the “retrieve item” link from union catalog results …that is using the first 856 found in a record and unless they can make it campus-specific creates authentication/authorization issues.
2 - EhIS and ScienceDirect are not playing nice together; OLIS has asked for more details and eta for that capability
—————————–Vendor Announcement —————————————-

Welcome to EBSCOhost Integrated Search!

Your EBSCOhost Integrated Search account is now available.

To access your new EBSCOhost Integrated Search account (EHIS), please use the URL provided below.

http://search.ebscohost.com/login.aspx?authtype=cookie,ip,url,uid&group=main&profile=ehis

We have added an EBSCOhost Integrated Search profile (Profile ID: ehis) to your EBSCOadmin account. This is where your EBSCOhost Integrated Search (EHIS) account settings and external connectors reside. Your EBSCOhost Integrated Search (EHIS) account was setup using the databases provided to you by the SUNY consortia. If you would like to add any other EBSCOhost databases you might have to EhIS, you can do this in your EBSCOadmin account in the EBSCOhost Integrated Search Profile (ehis).

The SUNY consortia has also setup database Subject Groupings. These can also be modified in your EBSCOadmin account as well.

For more information on setting up subject groups for your databases and other sources please see our FAQ at:

http://support.epnet.com/knowledge_base/detail.php?id=4424.

If you would like help with these settings or would like to have EBSCOhost Integrated Search (EHIS) applied to any of your existing EBSCOhost interface profiles please let us know by emailing ehis@ebscohost.com

For more information on EBSCOhost Integrated Search (EHIS) please see our EHIS Support Center and FAQs:

EHIS Support Center-

http://support.ebscohost.com/ehis/

EHIS FAQs-

http://support.ebscohost.com/knowledge_base/search.php?interface_id=&page_function=search&keyword=Integrated+Search

If you have additional questions about EHIS, please don’t hesitate to contact the EBSCOhost Integrated Search Team at ehis@ebscohost.com or call us at (800) 758-5995.

Thank you,

The EHIS Support Team
ehis@ebscohost.com

EBSCO offer - customized screensaver (business schools)

Wednesday, June 24th, 2009

Dear EBSCO Customer,

We are pleased to offer you a free, customized screensaver specifically designed for business schools.  Your customized screensaver can include:

·         Your school’s logo (optional)

·         Your school’s name

·         Your school’s web address

To view a sample screensaver, or to request yours today, simply complete this form

(http://support.ebscohost.com/customer_success/screensavers/business_school/)

In about ten days, EBSCO will send you a customized file with instructions on how to post the screensaver to your computer(s).  If you would like us to incorporate a logo, please send it to us as a high quality file, and we will include it in the finished design.  Please note:   The design of the screensaver template that we provide (other than the branding information) cannot be changed.

We hope that you will take advantage of this free service from EBSCO.  If you have questions, please contact us at: customersuccess@ebscohost.com.

Regards,

Marcie Brown, Technical Communications Manager

EBSCO Publishing

10 Estes Street

Ipswich, MA   01938

Free Access to Swine Flu Information from DynaMed

Friday, May 1st, 2009

Dear Librarians and Information Specialists,

With the recent outbreak of Swine Flu, we hope the following information is of value to you. Please feel free to pass along this information to healthcare professionals at your institution as well as faculty, staff and students.

Due to the recent global outbreak of Swine Influenza, EBSCO Publishing and the DynaMed Editors have made DynaMed’s information about Swine Influenza free to health care providers and institutions throughout the world. The DynaMed topic on Swine Influenza consolidates information from multiple sources for health care providers to stay current with recommendations for monitoring, diagnosing, and treating patients with flu-like illnesses during this outbreak. DynaMed Editors will continue to monitor information and update this topic as needed throughout this global crisis. Please click on the following link for information regarding Swine Influenza:

http://www.ebscohost.com/dynamed/swineflu/.

DynaMed is a point-of-care reference resource designed to provide clinicians with the best available evidence to support clinical decision-making. DynaMed is part of the suite of medical products owned and provided by EBSCO Publishing and is updated daily by monitoring medical literature sources.

Current DynaMed subscribers are encouraged to use their access to DynaMed through their institutional subscription to monitor the latest clinical information on Swine Flu at http://www.ebscohost.com/dynamed/logIn.php.

Should you have any questions or need additional information about DynaMed, please contact us at information@ebscohost.com.

Kind regards,

Susan Entrican

Programs Manager

EBSCO Publishing

sentrican@ebscohost.com


allow EBSCO IPs via firewall, etc. (action requested by 3/1/09)

Monday, February 9th, 2009

Dear EBSCO Customer,

We are pleased to announce that, in accordance with our pledge to continually improve customer access to EBSCO products, we are expanding our IP address ranges.

IMPORTANT - Action Required: If you need to allow access through firewalls, proxies, filtering software or other security features, we ask that you please add these IP addresses (140.234.*.*, and 63.208.197.*) to your firewall exception list by March 1, 2009, to ensure full, unrestricted access to all EBSCO Publishing online products.

This FAQ (http://support.ebsco.com/knowledge_base/detail.php?id=966) provides complete details of all URLs and IPs to use EBSCO and our affiliated products to their fullest extent.

Visit EBSCO’’s Support Site (http://support.ebscohost.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.ebscohost.com/contact/askus.php).

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938

SUNYergy Vol. 11 No. 1 available

Monday, February 2nd, 2009

SUNYergy Vol. 11 No. 1 is available on the web at http://www.sunyconnect.suny.edu/sunyergy/default40.htm

SUNYergy: SUNY Libraries Working Together, is a quarterly publication of the State University of New York’s Office of Library and Information Services (OLIS).

Points of View database pricing (EBSCO)

Thursday, October 23rd, 2008

Hello,

Current pricing for EBSCO’s Point of View Reference Center is available in the Electronic Resources area of OLIS Documents and via this link - http://tinyurl.com/62qgk7

More information about the database is available at http://www.ebscohost.com/thisTopic.php?marketID=1&topicID=770
John Schumacher
Office of Library and Information Services
SUNY System Administration
SUNY Plaza
Albany, NY 12246
518-443-5577
john.schumacher@suny.edu
SUNYConnect database trials
and offers are listed at
http://www.sunyconnect.suny.edu/dbtrials.htm
http://www.sunyconnect.suny.edu/olisdocs/public/Electronic_Resources/EBSCO_Points_of_View_2008_campus_pricing.doc

~8 months free access - new business database from EBSCO

Monday, September 22nd, 2008

[Note: EBSCO has announced a comparable offer for Research Starters - Education. Send a request to Amy Watts  awatts@ebscohost.com or 1-800-653-2726 Ext. 2461  to enable  the free trial.  More information available at http://support.ebscohost.com/knowledge_base/detail.php?id=4084]


Dear EBSCO Customer,

We are very pleased to extend the opportunity to try a brand new database: Research Starters - Business, designed to assist business students researching top areas of academic study.

Because you already subscribe to one of these products (Business Source Complete, Business Source Elite, Business Source Premier), Research Starters - Business will be available to you for the 2008/2009 school year at no charge, on an opt-in basis.

Key Features of Research Starters - Business:

  • Convenient 3,000-word topic overviews with concise, yet comprehensive content
  • Overview information on 500 topics parallel to course offerings of major business schools at colleges and universities, with links to key articles in associated EBSCO databases
  • Content designed to be appropriate for advanced high school and two/four-year college students, public libraries and selected schools
  • Quality study guides written by subject matter experts holding advanced degrees in business, law, political science, psychology and economics

Please see this FAQ (http://support.ebscohost.com/knowledge_base/detail.php?id=4090) for more information about this exciting new product. To begin your free trial of Research Starters - Business, please complete this form: (http://support.ebscohost.com/contact/research_starters.php) Note: To allow 3-4 weeks for processing, please don’t delay!

Visit EBSCO’s Support Site (http://support.ebscohost.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.ebscohost.com/contact/askus.php).

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938

EBSCO databases have new interface

Thursday, July 17th, 2008

EBSCOhost 2.0 is live and [EBSCO has] introduced the following new features to the site.

  • A new simpler basic searching screen
  • The ability to preview an article or image by mouseover
  • New result list
  • New detail display
  • New search history capability
  • Enhanced personalization features
  • New organization of limiters and expanders
  • New search modes including SmartText
  • URLs that can be bookmarked

Visit EBSCOhost 2.0 Support website (http://support.ebsco.com/ebscohost2) for more information regarding new features, user guides, and training schedules.