OLIS

SUNYConnect-specific NetLibrary resource (360Core/360Link) established

Based on a request from a SUNYConnect library, a consortium-specific listing of NetLibrary titles has been established as part of the 360 Link knowledgebase.

Use the new entry - Netlibrary SUNYConnect “database” available via the Serials Solutions Client Center (Data Management) to define a set of link targets that are specific to the NetLibrary materials available to SUNYConnect libraries and their patrons.

EBSCOhost Intermittent Access

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We have received reports of intermittent access issues from some of our customers, and are currently focusing our efforts on an immediate resolution.

If you are affected by this, please log out and log in again.  We will resolve this issue as soon as possible and apologize for any inconvenience it has caused.

http://support.epnet.com/support_news/detail.php?id=534&t=h

Dear Customer, ScienceDirect will be unavailable due to scheduled maintenance for approximately 9 hours from 1:00AM GMT Sunday, 1 November to 10:00AM GMT (9:00PM EDT Saturday, October 31 to 5:00AM EST Sunday 1, November). We apologize for the inconvenience. Regards, The Elsevier Team.

Subsequent update (apologies for extra messages) -

Dear Serials Solutions Customer,

I apologize for the inconvenience this maintenance window has caused. Our original schedule was in direct conflict with our clients in Asia Pacific and in the Southern Hemisphere, where they are finishing up their school years. In an attempt to accommodate this our subsequent schedule had notable impact on North American customers. In light of this, we have forced our provider to open a new window to better minimize the effect on all our global customers.

The new window is scheduled to upgrade our systems on Saturday, October 24, from 12:01 am PDT (Saturday, October 24, from 0701 GMT). As a result of this upgrade, all services (Serials Solutions 360 services, Client Center, Ulrich’s, and Summon) may become unavailable. Our work will be completed in 2 hours. After the work is performed IP addresses are spawned across the world by network providers and services will return as networks are updated. Since network providers vary in their responsiveness we wanted to alert you to a worst case outage of 4 additional hours for a total of 6 hours. I believe your window of downtime will be much less, probably 2 to 3 hours total.

I appreciate your patience and understanding.

Robert

Robert Mercer
General Manager
SerialsSolutions

Update -

Please note that our system downtime, referenced in the email below, has now changed to Saturday, October 24, from 9:00 am - 3:00 pm PDT (Saturday, October 24, from 1600 - 2200 GMT).

As a result of this upgrade, all services (Serials Solutions 360 services, Client Center, Ulrich’s, and Summon) may be unavailable for this period of time. Subscribe to the Support Center’s Product-Release & Service Announcement answer to stay updated on scheduled maintenance and system downtimes.

Thank you for being a valued subscriber of Serials Solutions services.

Michael

Michael Platt
Director, Library Client Services & Quality Assurance
SerialsSolutions

We would like you, as a valued user of a Serials Solutions service, to be aware of an upcoming system downtime that will occur later next week.

• Upcoming system downtime: We are scheduled to upgrade our systems on Friday, October 23, from 6:00 pm – 12:00 am PDT (Saturday, October 24, from 0100 – 0700 GMT). As a result of this upgrade, all services (Serials Solutions 360 services, Client Center, Ulrich’s, and Summon) may be unavailable for this period of time.Please subscribe to the Support Center’s

  Product-Release & Service Announcement answer to stay updated on scheduled maintenance and system downtimes.

Thank you for being a valued subscriber of Serials Solutions e-resource access and management services.

Regards,

Michael

Michael Platt
Director, Library Client Services & Quality Assurance
SerialsSolutions

Hello.

The “SUNY Science Direct Titles” portion of the Serials Solutions knowledgebase has been updated with 3rd quarter 2009 Elsevier title changes (adds, deletes, etc.)

2156 ScienceDirect titles are tracked (this includes titles with open and closed holdings).  The goal is to provide the most accurate record of ScienceDirect titles accessible to SUNYConnect participants.

John

John Schumacher
Office of Library and Information Services
SUNY System Administration
SUNY Plaza
Albany, NY 12246
518-443-5577
john.schumacher@suny.edu

Dear Customer,

ScienceDirect, Scopus and The Admin Tool will be unavailable due to scheduled maintenance for approximately 13 hours from 12:00 GMT Saturday, 19 September to 01:00 GMT Sunday, 20 September (08:00 EDT Saturday, September 19 to 21:00 EDT).

We apologize for the inconvenience.

Regards,

The Elsevier Team.

Dear Customer,

ScienceDirect, Scopus and The Admin Tool will be unavailable due to scheduled maintenance for approximately 7.5 hours from 18:30 Saturday, 29 August to 02:00 GMT Sunday, 30 August (2:30 PM EDT Saturday, August 29 to 10:00PM EDT).

We apologize for the inconvenience

The Elsevier Team

Recently communication department sent an email with details of EBSCO’s IP expansion.  I wanted to follow up to make sure you received the communication and understand what it may mean for your organization.  Here is a link to our Top Story regarding IP Expansion:

http://support.ebsco.com/support_news/detail.php?id=513&t=h

Please note that not every institution uses security controls (i.e. firewalls, proxies, filtering software, etc), which may require these changes.  If your institution uses these types of security controls for outbound access, please have your IT department review the details of this FAQ (http://support.ebsco.com/knowledge_base/detail.php?id=966) noting our new IP ranges, and make the necessary updates.

These are the new IP’s we are adding to our service effective September 30, 2009:

140.234.252.*
140.234.253.*
140.234.254.*
140.234.255.*

If you are a member of a consortium, we encourage you to share this information with your colleagues to ensure their uninterrupted access during this transition.

[J.Atwater - EBSCO]

http://www.sunyconnect.suny.edu/refrestechsup.htm#ebsco

2008 usage statistics for HarpWeek are available via the OLIS Documents area -

http://www.sunyconnect.suny.edu/olisdocs/public/Electronic_Resources/Statistics/Harpweek/HarpWeek_Stats_2008.xls

(http://tinyurl.com/pxda67)

You’ll note that the file includes 3 worksheets for specific parts of 2008.  The vendor has indicated that they will send along first half of 2009 statistics as soon as they are available.

Free trial access has been established for Gale/Cengage’s GREENR resource ((Global Reference on the Environment, Energy, and Natural Resources http://www.gale.cengage.com/greenr/ )

The trial is IP authenticated and is available now through 2009 via the following link -
http://infotrac.galegroup.com/itweb/suny_greenr?db=GRNR

OLIS received requests (for trial access) from SUNY libraries representing three different SUNY sectors.

Vendor pricing for this resource will be made available asap.