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Technical Support Information
SUNYConnect Electronic Resources

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Gale Databases

Technical Support
800-877-4253
or
via web

Customer Resource Center (technical and training resources)

Title Listing

Administrative Access (check on your campus for authorization information; if unknown, please submit a Footprints request)

Usage Statistics (check on your campus for authorization information; if unknown, please submit a Footprints request)

Changes/Additions/Deletions to Authorized IP Addresses (via Footprints request)

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EBSCO
(EBSCO database inquiries should be directed to Amy Levine alevine@epnet.com
For technical questions, please contact Brad Feller at bfeller@epnet.com or 800-653-2726 x721)

Technical Support
via web

Additional Information about EBSCO

EBSCO Tutorials

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ScienceDirect

Technical Support
888-437-4636
or
via email

Optimizing Your Implementation of ScienceDirect

Documentation / Tutorials

Administrative Access

Usage Statistics

Changes/Additions/Deletions to Authorized IP Addresses (via Footprints request)

New, Dropped and Changed Title Reports for the SUNY ScienceDirect Freedom Collection

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New England Journal of Medicine

Technical Support
1-800-THE-NEJM (1-800-843-6356)
or
via email